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Blue Ocean Strategy on Innovation| Negotiate to Win and conflict resolution| Leading Across Generations

Negotiate to Win and conflict resolution


This one day workshop will help you to be a better negotiator. You will get a framework to make principled arguments that persuades others. It will allow you to see beneath the surface of apparent conflicts and uncover the underlying interests. It will also set the back drop to resolve conflicts in business situations and in inter personal situations. Participants will work on three to four case studies during the course of the day.


Understanding the concept of the Pie and strategies to expand the pie and create value

Having clarity on your negotiating options and BATNA (Best alternative to a negotiated agreement)

Understanding the concept of being Allocentric in negotiations

Importance of listening and emotional awareness during negotiations

Understanding the types and sources of conflict and conflict resolution and approaches to handling conflict

Analyse your dominant and back-up conflict resolution style (Thomas Kilman approach)

Dealing with difficult people


A combination of:

  • Experiential activities
  • Brief lectures
  • Interactive participation
  • Case studies based on business situations and everyday life. The case studies also provide a setting to discuss a wide ranging set of topics including preparing for negotiation, making ultimatums, avoiding regret, expanding the pie and creating value, dealing with difficult people and dealing with someone who has a very different perspective of the world.
  • Opportunity to negotiate with other participants and get feedback on your performance

Anyone who wishes to improve their negotiation skills and be more aware of their conflict resolution styles. Participants should be emerging leaders who have had 5 to 20 years work experience.


Al Alagappan

Al Alagappan is the founder and director of Janaa Praana Coaching Partners Sdn Bhd, a company incorporated in Malaysia. He is a seasoned banking professional who has more than 30 years of experience in the financial services industry. He has worked in five countries including London, Singapore, India, Philippines and Malaysia. His area of expertise is in the consumer finance space with proficiency in financial products, retail banking and consumer credit.

Al is a Certified Professional Coach from The International Coaching Academy (CPC) and a certified member of the International Coaching Federation (ACC). He used to be the Chief Operating Officer of Iclif leadership and Governance centre till September 2015. He is now a full time Executive Coach and adjunct faculty. His main areas of focus are leading self, leading teams and leading the organization. He is able to bring his many years of experience in the industry to help emerging leaders and executives perform to their peak potential in the areas of personal or professional growth, change behaviour and goal oriented coaching that delivers both business value to the organization and personal value to the executive.

Al’s credentials prior to joining Iclif include being the Regional CEO for Asia and Eastern Europe for the International Commercial Banking group that was incorporated in Switzerland. He was a member of the board for the Banks in Albania, Laos and Bangladesh and introduced and implemented retail banking across the group. Prior to that, he was also the President of MBF Cards Sdn Bhd and MBF Holdings Berhad in Malaysia, President of Citicorp Financial Services Inc in the Philippines and has held several senior C suite roles in multi- national organizations in the region.

He is a qualified finance professional who is a fellow member of the Institute of Management Accountants (UK), Fellow of the Chartered Global Management Accountants (UK) and Fellow of the Institute of Chartered Accountants (India) and International Accountants (UK).

He is also a black belt in Six Sigma.

Group Coaching

Group coaching, makes dysfunctional teams high performing and pulling in the same direction.

In Person Coaching

Individual one-on-one coaching is suited for any manager from the entry level to the CEO.